FAQ’s

Are your cookies baked fresh daily?

Heck yeah! All of our cookies begin with homemade recipes using fresh ingredients. Each cookie is hand-scooped and baked fresh daily from dough that is never ever, ever frozen.

What is your return policy?

The Cookie Shoppe does not offer returns nor accepts refunds for orders that have been processed and left the building. If there is a problem with your order, please contact thefolsomcookieshoppe@gmail.com with your name and concern. We will do our best to resolve the issue.

Do you offer shipping?

Yes and No. We have shipped in the past but we cannot guarantee the condition of the cookies when they arrive. If you’re willing to chance out then we would be willing to ship it. If we do ship, we highly recommend that you ship next day delivery. Keep in mind that this can be expensive. Shipping costs will vary depending on how many cookies you’re shipping. Unfortunately at this time, we do not offer international shipping. But if you’re willing to have a serious conservation with the Cookie Master she may or may not have a solution for you.

What happens if there’s a problem with my order?

We strive to ensure each order is baked to your satisfaction. However, if your order was incorrect or damaged, please contact us immediately with your issue. We will be happy to resolve the problem.

What is Frosted Sugar Fridays?

Its one of the best days of the week! On Fridays the shoppe sells frosted sugar cookies for everyone to come in and purchase from the display case. They go fast so be sure to call and have the bakers hold some so that we can get you your frosted cookie fix. They are extra tasty and great way to sweeten up your Friday! We appreciate orders in advance!!

Do you offer Frosted Sugar Cookies During the week or just Fridays?

Yes! But it has to be a specialized order. You can order frosted sugar cookies Tuesday through Thursday at a 2 dozen minimum. It has to be ordered 48 hours in advance so be sure to call ahead and place you order.

Do you offer Special Decorated Frosted Sugar Cookies?

Yes and No. We can get creative and have some fun cookie cutters, but we don’t get super detailed. Take a look at our photos to get an idea of what we can do for you! Come to us with an idea and I know we can figure out something cute that could make your cookie dreams come true all while still tasting fantastic!